Refund & Cancellation Policy

You can cancel an order free of charge before the restaurant accepts it or starts preparing it. Once the restaurant has started preparing your order, it can no longer be cancelled, because the food is already being made.

You will receive a full refund if:

• Your payment was deducted but the order was not placed or confirmed.
• The restaurant is unable to fulfil your order — for example, items are unavailable or the kitchen is closed.
• You were served the wrong order and the restaurant cannot correct it.

Refunds are not given:

• For a change of mind after the restaurant has accepted and prepared the order.
• For taste or preference once the correct item has been served, since the food has already been made.

Because your payment is made directly to the restaurant through the restaurant's own payment gateway (such as Razorpay, Cashfree or PhonePe), the restaurant issues the refund to your original payment method (or refunds you at the counter). Formash helps you arrange and follow up on the refund but does not hold your money or issue it itself. Refunds usually reach your account within 5–7 business days, depending on the restaurant’s gateway and your bank.

Email contact@formash.com or call +91 90384 40784 with your order ID and a short description of the issue. We aim to respond within 2 business days.

Bengal Tech Lab, 1 No. Gurdaha, Malakarpara, Shyamnagar, North 24 Parganas, West Bengal – 743127.